NHS: Test and Trace Service scams

Published: 03 June 2020


NHS "test and trace service" scams

Wash your hands of coronavirus scams!

ScamThe NHS "test and trace service" has been recently launched to help test those who have coronavirus symptoms quickly and trace anyone they have been in close contact with.

However, fraudsters are also likely to use this as an opportunity to scam people, by either trying to obtain personal information, or to dupe them into handing over money.

If the NHS "test and trace service" needs to contact you, they will use text messages, email or phone.

Contact tracers will:

  • call you from a single phone number: 0300 013 5000
  • send you text messages from ‘NHS
  • ask you to sign into the NHS "test and trace" contact-tracing website if contacting you by text or email
  • ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
  • ask about the coronavirus symptoms you have been experiencing
  • ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
  • ask if anyone you have been in contact with is under 18 or lives outside of England

Contact tracers WILL NEVER:

  • ask you to dial a premium rate number to speak to us (for example, numbers starting with 09 or 087)
  • ask you to make any form of payment or purchase a product of any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

If you ever receive a suspicious call or suspect a scam, please report it to us by calling 0808 223 1133.

Please help prevent others from falling victim to this type of scam by letting your family, friends and neighbours know about this alert.

Find out more about the NHS "test and trace service" by visiting www.gov.uk/guidance/nhs-test-and-trace-how-it-works

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