Adapting to support residents

Published: 01 May 2020

Flexing and adapting to support our residents

Throughout this challenging period, our focus remains centred on our three main objectives – to preserve life, to support the vulnerable and to protect livelihoods.

Some of our services have closed, like libraries and leisure centres, whilst others have changed how they are being delivered. This has meant that some of our staff aren’t needed to carry out their normal roles.

On the other hand, we have services that are vital to achieving our objectives and need some extra help because some of their normal staff have needed to self-isolate or shield from the virus themselves.

Staff from across our services have been helping in the Hub, making up food parcels and distributing them to people who don’t have anyone else to help them. Many others have joined our call centre to help make calls to thousands of vulnerable residents to see if they are ok and need any help. Our mini-bus drivers who normally take clients to day centres or kids to school have been delivering PPE to care homes and food parcels to residents.

Just one example is Nora, who is helping to keep residents safe in one of our care homes by cleaning.

NorahShe explains: “In 'real' life I'm a Customer Service Assistant mainly based in Biggleswade Library, but in the COVID-19 pandemic world, the libraries are closed so I'm now a domestic helper at Abbotsbury Care Home in Biggleswade.

“I'm not a nurse, carer or doctor, but I can clean and if that makes even the slightest difference to the wellbeing of the residents and staff at the care home, then I will have done something positive to help.”

More than ever, during these extraordinary times, we need to keep our vital services running which is why we have reprioritised and adapted services to meet the many challenges the pandemic brings.

If you want to volunteer to help in your local community, you can register with us on our website.

Register now

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